Jan Trnka, Polaris-Team
The reasons why a newsletter or e-mail did not reach the desired recipients may have various reasons. The most probable are listed here under.
Sending of Newsletters or E-Mails
For the correct receipt of newsletter or e-mails the profile of the user must be correctly configured.
If one of the conditions above is not met, Polaris will NOT consider this user to be recipient of newsletters or e-mails.
There are two ways to send newsletters or e-mail.
Sending of newsletters or e-mails
Hard Fail = the e-mail cannot be delivered (many possible reasons) Typically, the recipient address does not exits.
Soft Fail = temporary technical reason why the e-mail is not delivered to the receiving mail server. (many possible reasons) Typically, the sender is temporarily blacklisted.
Bounced = the e-mail can not be delivered the user mailbox or the user has rejected the message. (many possible reasons)
In both cases the sender (Polaris) will try several times to re-send the message after some time. The number of repetitions and the timeouts depend on the configuration and are quite complex.
E-mail sent status
Please note that Polaris will only send your emails to recipients whose settings allow it.
Selection of recipients and languages